Can an informer/custommer know the agent assigned to their issues from the Customer Portal?. I mean, I would like that the custommers know which agent is managing their issues till it is done. Is this possible?
Hi @gfernandez
Currently this isn't possible with Jira.
Atlassian have a suggestion for this that you can vote on and watch:
https://jira.atlassian.com/browse/JSDCLOUD-328
Hope that helps,
Regards, Liam
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