Behaviour script to diplay a warning message

Question

I have a custom field "Description" and i want this should show warning message "Your description field is empty, are you sure you want to procced" in Transition screen when someone resolve the tiket.

I want this to be executed via Behavior script , Can you please confirm how do i define script when Resolution is "any status" and if the Change description field is empty then display warning message

Daniel Ebers · Answer

Hi Sharadkumar,

could you please confirm it is working for you using the validator approach?
A more detailer step-by-step guide is in the second thread from you here.

If this does not cut please let us know so somebody from Community can advise further.

Cheers,
Daniel

Juan José Marchal Gómez · Answer

Hi,

the same of my configurations.

I don't understand why you are not using "Validation Post-Function" with a "Transition Screen" using the workflow of the issue?

Is It not possible to show in the top of the same screen this message and not allow to save?

Best regards.

Sharadkumar Bangera · Answer

Hi @Juan José Marchal Gómez ,

Not Cloud, its Server/Data Center