Automation for customer

Marco Checchelani

Good morgning, I would know if is it possible to activate automation from an email that is not related to the opening of a request? To be clearer, e.g: I got a request with low priority but I want to give to the customer the possibility to change the priority of the request in every moment. Is it possible? I saw that the customer has no access to this detail of a request, but that he can only select this detail when he opens an issue (in the first email).

Angélica Luz

Hello Marco,

Thank you for reaching out to Atlassian Community!

When it comes to editing an issue, currently, customers don’t have this type of permission. 

In the customer portal, it's not possible to edit an issue, not even an administrator can make changes on a ticket through the portal, only internally.

There is a feature request suggesting the implementation of this ability:

• Allow customers to edit the priority of an existing issue

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica