Only auto-assign issues during office hours

Question

I've set up a trigger when new Critical priority tickets are created in any project, that a #critical slack channel receives a notification, and the ticket is auto-assigned to a person in the "tech lead" role - great.

However, I only want the auto-assigning to work during office hours.

How would I do this, please?  I'm using JIRA Server.

Dirk Ronsmans · Accepted Answer

hi @Mark Haller ,

It's a tricky one cause JIRA doesn't have the notion of business hours (outside of SLA).

A workaround I've used in the past is to adapt your Automation rule (I assume you are using the codebarrel automation?) and to add an IF statement.

In the IF statement you can set it so that it only triggers if the issue falls within a business hours JQL.

Something like created >= startOfDay(8h) AND created <= startOfDay(17h)

(if you work between 8am and 5pm)

For me that has been a workaround :)