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Are OpsGenie not available features on a roadmap?

Stanislav Ptáček

Hello,

I'm not sure if this is the right place to ask but is there some kind of a roadmap for Opsgenie features that are currently not available after merging JSM and Opsgenie licencing? I'm especially interested in the incomming call routing.

The research I have done so far did not prove to find any answers.

Accepted answers

Kate Clavet-D_Amelio

Hi @Stanislav Ptáček great question! At this time, Incoming Call Routing is not available in Jira Service Management Plans. If this is something you're using heavily this would be a case where waiting to merge makes sense.

As far as the roadmap, we don't have a public-facing roadmap for Opsgenie on the website at this time. But the Jira Service Management roadmap can be found here: https://www.atlassian.com/roadmap/cloud?selectedProduct=jiraService

Let me know if you have any other questions or concerns.

All comments

Sri Kumar_10fwob

Hi Stanislav,

This is a good question, I tried to search for the same. However, couldn't find the Opsgenie Roadmap.

[https://www.atlassian.com/roadmap/cloud?selectedProduct=&|https://www.atlassian.com/roadmap/cloud?selectedProduct=&]

-Sri

Kate Clavet-D_Amelio

Stanislav Ptáček

Thank you @Kate Clavet-D_Amelio for this answer! Is there any other indication if waiting for merge will eventually bring a possibility to use this feature that you could share? Even if the answer would be general in a sense that eventually the goal is to unite feature list with no specific date.

Kate Clavet-D_Amelio

Hi @Stanislav Ptáček Let me see if I can get more information for you, I don't know more than what I've shared so far. Please note most folks will be OOO until Jan 3, so it likely won't be until after then.

unknown

This is also something that we are using and is a blocker to merging Opsgenie with JSM.

Stanislav Ptáček

Hi @Kate Clavet-D_Amelio

Have you had a chance to check up with your colleagues?

Thank you very much!

Geoff P

When will the incoming call routing be available, any idea?

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