anonymous

Question

Hi All,

I want my users to submit anonymous tickets, how can I do this? thank you all for helping.

Dirk Ronsmans · Answer

Hey @angelo_rosa ,

Depends on how you define anonymous. If you want users (in your case customers) to be able to submit issues without having to login you can check the following article:

https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud

The user will still be required to enter an email address for followup but it doesn't have to be a real one. This email address is set as the reporter of the issue.

This way they can submit, but not browse anything as they are never logged in.

Liam Green · Answer

Hi @angelo_rosa

I have found two articles from Atlassian on this.  The first one shows how users can create the ticket, then browse all tickets: https://confluence.atlassian.com/jirakb/how-to-allow-users-to-create-issues-anonymously-192551.html

The second one locks this down so that a user cannot browse any issues: https://confluence.atlassian.com/jirakb/allow-anonymous-issue-creation-but-prevent-anonymous-viewing-of-issues-in-jira-server-779160846.html

If you wanted to capture the reporter, then turn the field to 'anonymous' you could also do this through Automation.

Hope that helps,

Regards, Liam