nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Purging issues, records retention

bduncan

I've been looking for a good solution that will allow me to apply records retention conditions (ideally, with JQL) to issues - so that I can preserve projects but purge issues that meet given conditions.

For example, service desk tickets that were resolved two years ago.

Any suggestions? Any good plug-in options, default to REST API?

Be interested also in the same scenario on a cloud instance.

Accepted answers

Max_a0med2

Hi!

If I understand correctly, then you need JQL expression + bulk change.

https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.html

Example: updated < startOfYear(-720d) AND resolution = Done

All comments

Max_a0med2

Hi!

If I understand correctly, then you need JQL expression + bulk change.

https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.html

Example: updated < startOfYear(-720d) AND resolution = Done

bduncan

Yeah, ideally using that sort of JQL but I'm looking for an option that automates the bulk change (delete)

Daniel Ebers

In case you have Script Runner available on your instance you could do it using "Escalation Services".
Otherwise a REST API access executing the desired JQL will do the job (alongside with a cronjob or a similar mechanism).

In total this can be a delicate task to do. Delete is delete = gone is gone.
Nothing against it - but it must be very well tested.

bduncan

@Daniel Ebersyeah, thanks! I had got to looking at Escalation Services - this looks like a good option, initial tests look good.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-service-desk

jira-server