support.ourdomain.com - when?

Question

We are currently on JSM Server and are very happy with it. So moving to Cloud or Data Center would be a huge disruption.

In terms of any possible move to Cloud: A must have feature for our company is the ability to have our own custom domain – we currently use support.ourdomain.com (for JSM) and kb.ourdomain.com (for Confluence).

To even consider a move to cloud, we would need this.

When will this feature be available in Cloud?

Note that anything like our.support.atlassian.net does not qualify!!!

Nic Brough -Adaptavist- · Answer

I don't think killing Server was a bad idea in itself.  But killing server when the alternatives are unsuitable  certainly is.  There's three alternatives:

Migrate to something else (bad move for Atlassian)

Migrate to DC (excellent move, but way too expensive for many)

Migrate to Cloud (simply isn't ready enough for most Server users, far too many functions missing or wrong)

Marcel_dnghzb · Answer

https://www.atlassian.com/roadmap/cloud

Look for Custom Domains... you'll find: 2022. (...)

Michael Woffenden · Answer

One more thing that could be a game changer.

A recent Oct 2020 comment from Dave Meyer at Atlassian mentions an interesting option: "Ability to host the Jira Service Desk customer portal on a custom domain for external or customer-facing support".

This I'm guessing this would look like this :

* Admins login at mydomain.atlassian.net
* The Customer Portal is at support.mydomain.com

If they can pull this off I suspect a lot of people could live with it.

Another question for Atlassian.  Regarding a linked Confluence site and the above scenario implemented.  Using "kb" as an example, which of these would be possible?

* kb.mydomain.com - (my favorite)
* support.mydomain.com/kb - acceptable
* support.mydomain.com/wiki - less acceptable
* mydomain.atlassian.net/wiki - don't like this at all