Example:A portals : customer A,G H can see and submit ticket only.B portals : customer A,B C can see and submit ticket only.customer A can submit ticket in portals A & B.andcustomer G only can submit ticket in portals A.
@Billy
To achieve this you may need to adjust your customer permissions for each project. You will need a setting stating only customers added to a project are allowed to access the portal. See:
Change the share option to the second option so users cannot see each other unless they know the other person’s email address.
This setting is for both projects.
@Ismael Jimoh If is same Project, but can see diffrent Portals Group, this can ?Or must need 2 Project to control Portals ?
Mean:only 1 Project, but inside have 3 Portals Group. (A, B, C)but in this Project i got 30 Customer,- 1 till 14 Customer only can see Portals Group A,- 15 till 26 Customer only can see Portals Group A, B- 27 till 30 Customer only can see Portals Group A, B, Cmay i know how can i setup this?Or i need open 3 Project (X, Y, Z)X Project - adjust 1 till 30 customer to this Project.Y Project - adjust 15 till 26 customer to this Project.Z Project - adjust 27 till 30 customer to this Project.
Unfortunately, you would require 3 separate projects for this without an add-on to my knowledge. The default JSD configurations are on a project level and not per request.
The options are using add-ons like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview could help. See set permission for Request Type.
Regards.
It looks like you're new here. Sign in or register to get started.
