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Disable customer notification when issue change status

Gui Ávila

Hi,

Due to my automation and workflow settings, every time a customer replys a request from email (add a new comment to the issue), the issue status changes to "Waiting for support".

But then a new email is sent to customer saying that "Automation for Jira changed status to Waiting for support".

How can I disable that? I accessed project settings >> customer notifications but there is no option there.

https://share.getcloudapp.com/ApuGRvW2

Thanks,

Gui.

Accepted answers

Brant Schroeder

Gui,

Before you go into the edit page for the notification you can toggle the enable toggle to turn it off. See screenshot below.

All comments

Brant Schroeder

Gui,

Before you go into the edit page for the notification you can toggle the enable toggle to turn it off. See screenshot below.

Jack Brickey

yep i keep that disabled personally as it creates unnecessary spam.

Gui Ávila

@Brant Schroeder Thanks a lot!

And @Jack Brickey Thanks for the tip.

Fen_z5hcjc

Is there a new answer for this as I no longer see that option in notifications?

Jack Brickey

It is there for me. Please share what you see. I assume you are indeed using a CMP project.

Fen_z5hcjc

My mistake I may have been in a different project as I now see it. Is there a way to change to project type after creating it?

Jack Brickey

Are you asking if you can change the project template once created? If so no. You have to create a new project.

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