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Automation rule is not updating custom field

Srujana Deva

I'm trying to edit the issue field when there is an issue transition.

I have set the edit issue field condition with smart value -> {{issue.created.diff(issue.resolved).hours}}

With this I'm trying to find the get the data in hours and mapped it to a custom number field.

edit issue field.PNG

Rule is executed but data is not updated in the custom field.

Please help me

Accepted answers

Sherry Goyal

Hi @Srujana Deva

{{issue.created.diff(issue.resolved).hours}} will give negative value as order matters!

Try other way around: {{issue.resolved.diff(issue.created).hours}} or else please add try to paste the value to audit log and test the output. You can take help from here to debug a rule.

Thanks
Sherry

All comments

Liam Green

Hi @Srujana Deva

Welcome to the Community!

Have you checked that the name of the field is correct? It isn't always easy to spot.

Regards, Liam

Srujana Deva

Hi @Liam Green ,

Thank you for the reply!
Yes I have provided the name of the field right.

I see that the rule is executed but data is not updated in the custom field.

I took the formula from https://community.atlassian.com/t5/Automation-questions/How-to-calculate-the-resolution-time-as-a-difference-between-2/qaq-p/1488447

Am I doing it right?

Regards,
Srujana

Srujana Deva

What I want to do is simple when the issue is transitioned to "In QA" status then I want to update "Time taken to resolve" custom field with "{{issue.created.diff(issue.resolved).hours}}" which gives me the duration between created and resolved in hours.

Liam Green

Can you take a screenshot of the audit log from Automation please?

Sherry Goyal

Hi @Srujana Deva

{{issue.created.diff(issue.resolved).hours}} will give negative value as order matters!

Try other way around: {{issue.resolved.diff(issue.created).hours}} or else please add try to paste the value to audit log and test the output. You can take help from here to debug a rule.

Thanks
Sherry

Srujana Deva

I changed the smart value too and even then no value is updated in the custom field. Let me add debug after updating {{issue.resolved.diff(issue.created).hours}}.

The audit log says it is successful.

audit log.PNG

Sherry Goyal

Technically resolution means when it moves to done status. I think you are moving it to another status. You should try {{now.diff(issue.created).hours}}

I would suggest to add "Log action" and try to print values there if this does not works.

Srujana Deva

I tried adding debug for your last smart value {{issue.resolved.diff(issue.created).hours}}. Nothing in logs too.

Let me try what you suggested right now and add debug. I am adding log to print values but earlier didn't see anything.

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