I'm currently working on setting up a support project for a company web site. I like some of the features of the IT Service Management project template, mainly the Operations functions.
Where I have a hard time is the default queues sections of the left-hand menu: no matter what I try, I cannot seem to hide or remove the queue groups related to request type ("Service requests", "Incidents", "Problems", "Changes").
What I've tried so far:
- Removing the request types
- Removing the portal groups
- Deleting the queues in the groups (I cannot delete the last queue in a group)
It can't really be by design that I'm not allowed to configure my own set of request types with their respective queue group, can it?
We're currently on the free plan, if that makes a difference.
