How to display custom fields on customer's request recap screen?

Question

Hi everyone,

I would like to know if there is any possibility to add custom fields on the customer's request recap screen? (see screenshot attached)

For example, I would like to display the field SPRINT we have on an Agent side for a Client.

Thank you in advance for your help :)

Best regards,

Thomas

Thomas LOESCH_20izva · Answer

Hello Daniel,

Thank you very much for your feedback, this is exactly what I wanted to know.

Thanks again and I wish you happy holidays,

Thomas

Daniel Ebers · Answer

Hi Thomas,

do I understand it right the field should just be displayed read-only - just for transparency purpose?

If so, then the Suggestion in https://jira.atlassian.com/browse/JSDCLOUD-4328 applies - what means that this feature is currently not available.

In case this is not the case could you please describe how the handling should be?

Cheers,
Daniel