Access to queues

Question

Hi, is it possible to give manager/lead access to the support queue?

Jack Brickey · Answer

sure...

* make sure the user(s) are licensed Jira users - admin - User management
* create a group called say JSM-Collaborators and add the users to the group
* in your JSM project go to project settings > permissions and add that group to the Browse permission and others, like Comment if desired.
* you might wish to create a dashboard for these collaborators as it often is a better way to present info to them

Rammil Gatchalian · Answer

Hi @Jack Brickey

I just want them to be able to see ticket status etc, So i assumed browse access.

any instruction how to do that?

Jack Brickey · Answer

If by "access" you mean the ability to be assigned/work issues you would need to make them an agent. If you only want them to be able to browse then if that person happens to be a Jira user (software/core) then you could give them browse access.