nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation on last comment

Hi team,

I activated the following automation:

1. If comment ~ This can be closed

2. Then transition to DONE

What I need is to change the 'comment' to 'last comment'. The reason is that if the ticket reopens at a later stage, then the automation reads the comment again and closes it again.

Thank you in advance.

Accepted answers

David Friedrich

Thanks for the infos. I created this rule with jira cloud automations and it worked. Reopened issue will not close on any other comment:

2020-12-09 10_22_23-Clipboard.png 2020-12-09 10_23_18-Window.png

Ravi Sagar _Sparxsys_

Hi @Giorgos Savva

You can access the last comment using {{issue.comments.last}}

Ravi

All comments

David Friedrich

Hi Giorgos,

happy to help, but i'd need more intel here ;-).

Are you using Server/Data Center or Cloud?

Is your question about the integrated service desk automations or project automations provided by automation for jira app?

Thanks!

Hi David. I am sing Jira Cloud and project automations.

David Friedrich

Thanks for the infos. I created this rule with jira cloud automations and it worked. Reopened issue will not close on any other comment:

2020-12-09 10_22_23-Clipboard.png 2020-12-09 10_23_18-Window.png

Thank you David! It works

Ravi Sagar _Sparxsys_

Hi @Giorgos Savva

You can access the last comment using {{issue.comments.last}}

Ravi

Thanks Ravi! It works also. Maybe it is a bit safer this way!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

automation