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Field Descriptions

Kerri Simpson

Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view?

Portal Form View

Service Desk View

As you can see from the screenshots Descriptions are not pulled through. I have checked all the usual places and everything looks ok. Is this just how JIRA works?

Cheers

Accepted answers

All comments

Guilhem Dupuy

Hello Kerri,

The descriptions you see in the the Service Desk view and the Portal view are 2 different descriptions :

The portal one can be set from Project Settings => Request types

The Service Management one is set from the Jira Issue Settings => Custom Fields => Your custom field. A modification in this one will impact all projects that use this custom field.

Let me know if it helped,

Guilhem

Kerri Simpson

Hi Thanks for that, I have checked the settings and this is how it looks in settings

but doesnt pull thru into the SD view

Thanks

Kerri Simpson

Anyone got any ideas if this is feasible?

Guilhem Dupuy

Hello @Kerri Simpson ,

If you want this description to appear in your customer portal, you have to also add it it in you Project Settings => Request Type, then edit each request forms you want it to appear in (in the Field help) :

Capture d’écran 2021-01-20 à 16.10.54.png

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