Hi there,
So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project are only showing daily values (iE how many tickets opened in that day) But what i want is the sum, i'm at issue 1567 so I want it to have (9 + 1567)
Same with other fields
At the moment i extracted all issues and did it by hand, but my main goal here is to see how the gap of opened tickets is getting bigger than the solved tickets (which would mean we need more agents resolving tickets)
Here's an example