SQL for Domains

David Flaig

Hello,

I have an Question with the SQL for the Service Management Projects. 

Is there a possibility, to filter the incomming issues by their Domain.

For example I want that Issues form the Domain Example.com come in a speacial Queue.

I have already searched for a Solution but I couldn't finde one.

Can somebody help me?

Thank you in advance

Daniel Ebers

Hi David,

welcome to the Atlassian Community!

Using Automation (it is included in Jira Cloud and ready for you to use) I found at least a similar recipe.

You would have to double check if instead setting the organization the assignment to a special Queue is possible. If not, the linked recipe maybe gives some ideas, though.

https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

Let us know what you found out.

Cheers,
Daniel