Servicedesk request link when linked JIRA ticket is moved

Question

Hi Community members,

A servicedesk request is linked to a ticket in JIRA project.

When the linked JIRA ticket is moved to a different JIRA project, it appears the link to SD request is broken. Am I of the right understanding?

What is a recommended approach here?

Thanks for your replies,

Janaki,

Janakiraman S · Answer

There is a JP-111 (s/w project issue) linked to JIRASDKEY-111. If this JP-111 is moved to a different project, what happens with the link to JIRASDKEY-111?

That's my confusion, Sam.

Sam_ul1apk · Answer

I guess your confusion could be related to SD Agent view and Customer view.

URL available for SD Agents
https://jira-url/browse/JIRASDKEY-111

URL available for customers
https://jira-url/servicedesk/customer/portal/12/JIRASDKEY-111

Sam