Create a ticket at assign it to customer

Question

Hi,

I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.

Liam Green · Answer

Hi

So what issue are you experiencing?

SMT - Mustafa Demir · Answer

Hi Liam,

I have the following fields i see actually. That is: Assignee, Reporter and Request Participants.

Regards,
Mustafa Demir

Liam Green · Answer

Hi @SMT - Mustafa Demir

If you set the requester as the customer that you would like then they will receive all the public updates on a ticket.

Hope that helps

Regards, Liam