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In Jira Service Management, there is a Field named 'Share with'... Can this be turned off?

RORY SCOTT

In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Share with no one'. Does anyone know how to do this? If I leave it on share with everyone on the project, everyone will get a notification email. Please help.

Accepted answers

RORY SCOTT

I found it. When you group customers into an organization, it creates a 'Share with' field that allows you to share an issue with the entire organization. You can default it to share with no one by going to Jira Service Management configuration. and it is under the Organization management. To eliminate it all together, you cannot have customers in an organization.

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Liam Green

Hi Rory

Are you talking about on the portal or agent view?

Could you provide a screenshot and we can see what you're looking at.

RORY SCOTT

Hi Liam,

Thanks for reaching out. I finally found how to both default it and to make it disappear. It was in the portal view.

RORY SCOTT

Liam Green

Brill, glad you found it!

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