Agent view access all attachments in one location

Question

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a requests extension that allows this for the customer view.

For very long requests, it would be difficult to browse especially since there are no page breaks for a request.

Karishma_kxsv3v · Answer

I'm not sure how it works, for few request I see an Attachments section and all files appear under that. Few requests the attachments appear as part of the customer's comment.

Katarzyna · Answer

Hi,

It looks like the problem described in this ticket: https://jira.atlassian.com/browse/JSDCLOUD-9513

Liam Green · Answer

Are both issues using the new issue view?