Limit display of queues and reports

Technology HelpDesk_jk4h4c

I need to limit the display of some agents from the queues and reports. So a person who works on the team can only see the tickets assigned to him.

 

someone know how to I can do?

 

Thanks!

Angélica Luz

Hello @Technology HelpDesk,

Thank you for reaching out to Atlassian Community!

When it comes to project permissions, currently, it's not possible to restrict queues based on users or groups. 

There are feature requests suggesting improvements for that:

• Ability to show/hide Queues with specific users/groups
• Allow Security Level for Service Desk Queues
• Ability to have multiple queue views for different teams within Service Desk

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica