Request types available under ticket are not same as request types in project settings

John Dawson_smqqnv

 

When I have a support ticket in my queue and enter a ticket to change the "request type", the options available ("report a bug" and "investigate a problem":

are not the same as the ones I have created (four below):

Why can I not choose from the four request types listed above on my ticket?

Thanks,

John

Katarzyna

Hi,

Please check what issue types are linked to request types which you don't see on the dropdown. I guess that they use different issue type, so this is why they're not listed. If you move the request to another issue type, options in the Request type list change.

Kate