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How to trigger a email notification when issue due date approaching

Kui Yang

I set due date for a issue, and I want to trigger a email notification when the due date approaching, how can I do that?

Accepted answers

Jack Brickey

You can use automation.
trigger - scheduled daily rule

condition - JQL e.g. duedate <= startofday(-5d) and statusCategory != done

action - send email

All comments

Jack Brickey

You can use automation.
trigger - scheduled daily rule

condition - JQL e.g. duedate <= startofday(-5d) and statusCategory != done

action - send email

yueping tian

For jira server 7.4.2 version, where is automation setting?

John Funk

For Server, Automation For Jira is an add-on. There is a free version called Lite or a full Paid version.

This outlines the differences: https://confluence.atlassian.com/automation/getting-the-right-version-993924597.html

Kui Yang

Thanks Jack and John

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