How can I make request types visible to IT agents only, and not customers?
Hello @pgeorgiou welcome to the community, in order to hide them from the customers, you should make sure they aren't part of any group. See the documentation below about portal groups
https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-groups/
It looks like you're new here. Sign in or register to get started.
