nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Transitioning an issue to DONE leaves issue resolution as "Unresolved"

Snorre Selmer_qfliut

Hi.

I've inherited admin for an old Jira, and I've noticed that issues in several projects, once their status is set to DONE, they still have the resolution "Unresolved". As an example, one small project has 77 issues as DONE, only one is "Resolved", and it's from December 2018. Every issue after that is marked as "Unresolved" which means they show up in the "Open issues" filter since it filters on "resolution = Unresolved" instead of "status != Done).

So what I'd like to figure out is this: is there something wrong with the workflows? Anything I can do to fix this permanently?

Accepted answers

Liam Green

Hi @Snorre Selmer

It will be an issue with the Post Functions in the workflow - you will need to add a post function that adds the resolution. The below guide should help:

https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Regards, Liam

All comments

Liam Green

Hi @Snorre Selmer

It will be an issue with the Post Functions in the workflow - you will need to add a post function that adds the resolution. The below guide should help:

https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Regards, Liam

Snorre Selmer_qfliut

Thanks, I'll look into this.

I see that the DONE status has a post-action to set resolution, but it's blank. Is this normal? I can't seem to edit it, so I guess I should add a new one to set the resolution to Resolved or whatever it is.

Liam Green

Yes, I don't think it should be blank - so if you remove it and add a new one it should work

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software

jira-software-server