I am starting to use the Knowledge Base feature of Jira Service Desk and I'm running into a problem with the "Categories". I have created a couple and I added one page to the first category, and a few pages to the second category. When I look at the category edit page (where you can change the name and add articles), no articles appear. However, when I look at the "All articles" page I see the categories in the table.
The customer portal does NOT show the articles, so obviously there is some disconnect somewhere. My regular Service Desk users CAN see the articles in the portal when they search, but the categories show no articles when clicked in the portal. (In other words, it doesn't appear to be a permissions issue.)
I have tried deleting the categories, adding new categories, nothing seems to change.
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