nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Assign issue to user using automation

Jim Stewart_9b1rk3

I am trying to do the most basic automation you can possibly imagine.

1- Issue is created

2- - It is a particular request (all questions for HR)

3 - assign to agent

I mean, that's it but no combination of things seems to work. The issue gets created, there's no rule error but it never gets assigned. I guess that means it's not passing the rule test.

I've attached a screenshot of the rule. I've tried Issue type and Request type but neither work. What am I doing wrong here?

Accepted answers

Hana Kučerová

Hi @Jim Stewart ,

there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.

All comments

Hana Kučerová

Hi @Jim Stewart ,

there is a great audit log - please look there, if you are able to find any information about the problem there, and let me know. Thank you.

Jim Stewart_9b1rk3

Yes, I recently found that. Also, my rules weren't running due to the AWS outage. I would like to leave this open for a bit until I see if the problem was my logic or AWS.

Hana Kučerová

Sure, if there's some problem with Jira, let me know :-).

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management