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Start over from scratch

Dan Olson_qdz3t4

I have been demoing Jira Service Management (fka JSD) for a few weeks. As such, I have created and deleted a bunch of different projects to get the feel for different templates and how the product works.

Now I'm ready to build my "forever project" for my Service Desk (hopefully using the ITSM template if I can find it).

My question is, how can I delete ALL the remnants of previous test projects. I mean all of the workflows and schemes, groups, and EVERYTHING related to a previous project and just start from nothing?

For production, I want to start with a clean slate.

Accepted answers

Nic Brough -Adaptavist-

The closest you can get would be to manually delete everything, one item at a time. This would leave you with some traces though, you wouldn't be able to reuse project keys for example.

There is a way to get a clean system though - get another cloud system and do nothing with it other than take a backup. If you then restore that backup into your main Cloud system, it will overwrite everything, even the remnants like project keys

All comments

Nic Brough -Adaptavist-

The closest you can get would be to manually delete everything, one item at a time. This would leave you with some traces though, you wouldn't be able to reuse project keys for example.

Dan Olson_qdz3t4

I was given this information to totally reset everything.

https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html

Darin - Opus Guard

You can run content retention manager for a free trial and see if that helps. The cost is low if you decide to keep it. Given Jira Service Manager can become a repository of all sorts of PII, it's not an awful idea to keep something like this in place to help keep the risk out.

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