Creating customer request using JAVA API's doesn't work

Question

I'm using this code to create customer request using JAVA API's

serviceDeskCustomerRequestService.
createCustomerRequest(applicationUser, serviceDeskCustomerRequestService.newCreateBuilder().raiseOnBehalfOf("username")        .serviceDesk(serviceDesk).requestType(requestType).fieldValue(FieldId.withId("summary"),     FieldInputValue.withValue("summary value")).fieldValue(FieldId.withId("description"),             FieldInputValue.withValue("description value")).customerRequestChannelSource("Customer Channel Value").build());

If I used it as it is, it works, but when using it inside a schedular (thread) it stopped working for the below issue

com.atlassian.servicedesk.api.BadRequestException: The issue type selected is invalid.  com.atlassian.servicedesk.api.BadRequestException: The issue type selected is invalid.    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.httpStatusCodeToException(EitherExceptionUtils.java:95)    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.lambda$anErrorEitherToException$0(EitherExceptionUtils.java:36)    at io.atlassian.fugue.Either$Left.fold(Either.java:586)    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.anErrorEitherToException(EitherExceptionUtils.java:32)    at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskCustomerRequestServiceImpl.createCustomerRequest(ServiceDeskCustomerRequestServiceImpl.java:45)

Anyone is facing this issue?

Mohamad Alhajj - Infosysta · Answer

Thanks Sam for your reply, Below is the code that we're trying out package com.infosysta.twitter4jira.servlet; import com.atlassian.jira.component.ComponentAccessor; import com.atlassian.jira.project.Project; import com.atlassian.jira.user.ApplicationUser; import com.atlassian.servicedesk.api.ServiceDesk; import com.atlassian.servicedesk.api.ServiceDeskService; import com.atlassian.servicedesk.api.field.FieldId; import com.atlassian.servicedesk.api.field.FieldInputValue; import com.atlassian.servicedesk.api.request.CustomerRequestChannelSource; import com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters; import com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService; import com.atlassian.servicedesk.api.requesttype.RequestType; import com.atlassian.servicedesk.api.requesttype.RequestTypeQuery; import com.atlassian.servicedesk.api.requesttype.RequestTypeService; import com.atlassian.servicedesk.api.util.paging.PagedResponse; import com.infosysta.twitter4jira.utils.logger.ISLogger; import com.infosysta.twitter4jira.utils.serviceDesk.ServiceDeskCompatibility; import javax.servlet.ServletException; import javax.servlet.http.HttpServlet; import javax.servlet.http.HttpServletRequest; import javax.servlet.http.HttpServletResponse; import java.io.IOException; import java.util.List; public class WebServlet_Test extends HttpServlet { @Override protected void doPost(HttpServletRequest req, HttpServletResponse resp) throws ServletException, IOException { try { String username = req.getParameter("username"); String projectKey = req.getParameter("projectKey"); Thread thread = new Thread(new Runnable() { public RequestType getRequestTypeById(ApplicationUser loggedInUser, ServiceDesk serviceDesk, int requestTypeId) { RequestType selectedRequestType = null; try { RequestTypeService requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService.class); RequestTypeQuery.Builder requestTypeQueryBuilder = requestTypeService.newQueryBuilder(); RequestTypeQuery requestTypeQuery = requestTypeQueryBuilder.requestType(requestTypeId).serviceDesk(serviceDesk.getId()).build(); PagedResponse requestTypes = ServiceDeskCompatibility.getPagedResponse(requestTypeService.getRequestTypes(loggedInUser, requestTypeQuery)); if (requestTypes != null) { List requestTypesList = requestTypes.getResults(); for (RequestType requestType : requestTypesList) { if (requestType.getId() == requestTypeId) { selectedRequestType = requestType; break; } } } } catch (Exception e) { ISLogger.getLogger().writeExceptionLog(e); } return selectedRequestType; } @Override public void run() { try { ApplicationUser applicationUser = ComponentAccessor.getUserManager().getUserByName(username); Project project = ComponentAccessor.getProjectManager().getProjectByCurrentKey(projectKey); ServiceDeskService serviceDeskService = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskService.class); ServiceDesk serviceDesk = serviceDeskService.getServiceDeskForProject(applicationUser, project); long requestTypeId = 1;//ISUtilities.toLong(req.getParameter("requestTypeId")); RequestType requestType = getRequestTypeById(applicationUser, serviceDesk, (int) requestTypeId); ServiceDeskCustomerRequestService serviceDeskCustomerRequestService = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskCustomerRequestService.class); CustomerRequestCreateParameters customerRequestCreateParameters = serviceDeskCustomerRequestService.newCreateBuilder() .raiseOnBehalfOf(applicationUser.getUsername()) .serviceDesk(serviceDesk) .requestType(requestType) .fieldValue( FieldId.withId("summary"), FieldInputValue.withValue("From Servlet") ) .fieldValue( FieldId.withId("description"), FieldInputValue.withValue("From Servlet") ) .customerRequestChannelSource(CustomerRequestChannelSource.withValue("Servlet")) .build(); Object customerRequest = serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, customerRequestCreateParameters); } catch (Exception e) { ISLogger.getLogger().writeExceptionLog(e); } } }); thread.start(); } catch (Exception e) { ISLogger.getLogger().writeExceptionLog(e); } } } The issue is due to ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser() it returns null inside the thread

Sam Nazha · Answer

Hi Mohamad,

Thanks so much for your question.

Could you kindly provide some details around your environment and job?

* What version of Jira are you running?
* Are you able to post the sample source code that causes the issue?

Thank you,

Sam.

Jira Service Management