Wrong Attachments in Tickets

Peter Androutsos

We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachment Y, but rather attachment X again.  Are there any reports of tickets showing attachments from the PREVIOUS ticket that was processed by an agent?  I am trying to nail down a potential issue, but I do not know if this is a system issue, or a user issue.

 

Angélica Luz

Hello Peter,

Thank you for reaching out to Atlassian Community!

I believe that the issue you are facing is related to a known bug where the attachments are not displaying correctly when jumping from one ticket to another:

• Delay to display correct attachments

Are the thumbnails showing correctly after a while?

If they reload the page, does it work?

Please, read the details of the bug and if that's the same behavior, click on "This affects my team" and also watch to receive updates.

Regards,
Angélica