We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away to reset the request number so they start from 1.
Hi Karishma,
on Cloud there is no such option. On on-prem installations (Jira Server) the is the option - but on Cloud it is not.
According to similar requests here in Community the option would be to create a new project.
Regards,Daniel
That's like a bug. Unless there is a way to clone existing project that has all your configuration, workflows etc. creating a new project means it's not tested. We imported few cases from old portal that brings the key to 24 and creating a ticket directly switches to 342. It makes no sense.
I see what you mean but unfortunately right now there is no such option.
Please vote and watch the following issue with the corresponding suggestion:https://jira.atlassian.com/browse/JRACLOUD-73468
In case the issue has votes and watchers likelyness is higher that the concern will be addresses in the future.I know that this is not the way you wanted it to work - unfortunately.
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