Forgot password link

Question

Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.

Daniel Ebers · Answer

As per this Suggestion open with Atlassian the process is stuck in case the initial mail is not received by the customer:
https://jira.atlassian.com/browse/JSDCLOUD-2296

You can change the password for a customer (user) via this link:
https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

Mark Markham · Answer

Daniel,

I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned on the notifications added a few customers and they all received the invitation. I need to get all the customers invited to the portal.  Service desk will not send them out. I have tried:

* deleting the customer and adding them again-- no workie why?
* tried to find reset password in the JSD cloud and not able 
* at this point i would settle for a hard Generic link  that I could send in a blanket e-mail that would force a sign in and new password
* the other articles and suggestions were for JIRA not the JSD could install.

I really need to find a solution here.

Daniel Ebers · Answer

Hi Mark,

are you referring to the content of the e-mail or the webpage the user is redirected as soon the user clicked on the link?

If it is for the e-mail there is a Suggestion which you could vote for:
https://jira.atlassian.com/browse/JSDCLOUD-4622

Regards,
Daniel