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Proper syntax for search string

Joe Sindoni

I would like to see tickets assigned to me with resolution unresolved, but I do not want my search to include canceled tickets.

I have this "assignee = currentUser() AND resolution = Unresolved order by updated DESC" but I can figure how to not include the canceled tickets

Accepted answers

Trudy P Claspill

Hello @Joe Sindoni

Welcome to the community.

If you are not setting the Resolution field when changing issue status to Cancelled, and you don't want to modify your process to set that field in that scenario, then you can update the jql with "and status!=Cancelled" to exclude the Cancelled issues.

All comments

Nic Brough -Adaptavist-

Are you setting a resolution on the cancelled issues?

Trudy P Claspill

Hello @Joe Sindoni

Welcome to the community.

Joe Sindoni

That worked!

assignee = currentUser() AND resolution = Unresolved AND status!=Cancelled order by updated DESC

Thanks Trudy!

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