Jira CREATE Issue button not creating issues

unknown

Hi Everyone, 

I'm currently experiencing an issue with the Create button in my classic service project. When agents as myself go to create a new issue, will fill out the fields required and upon create the issue is nowhere to be found. I'm not sure why that is the case... when I try the Create button on other projects it seems to work perfectly fine and issues immediately appear in our backlog or queries. 

Second part to my question, is the Create button above linked to the Widget? or are they totally separate? 

If they're linked then I do have a validation error and a request type has unsupported fields error:



if they're aren't linked to each other where can I find the configuration for that Create button?

Thank you

Jack Brickey

so for the first issue are you saying the Create appears to be successful (no error message)? Assuming so, do you not see the momentary pop-up in the top righthand corner when you create? Let's do a test...

1. Create an issue
2. Observe top right. Popup? Yes - click on the link in the popup and observe. No - proceed to 3.
3. Click on the search box and then Advanced search
4. enter this JQL - createddate > startofday()
5. check that the list is sorted by date descending do you see your issue?

Now for your second question, the widget isn't tied to the Create button. I believe the warning is due to having a field required in the form for a RT that cannot be displayed on the Widget create issue. The last failure error is because you have not yet configured a login-free portal