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Unable to move tickets vertically in Kanban board

Devon Sparks

When I attempt to move a story vertically in the To Do column, I'm getting an error that states, "unable to move ticket # - Internal Server Error." I checked my filters and column statuses. Nothing is jumping out at me as a problem that could be causing this issue. I also am unable to reorganize/move tickets from the backlog view.

Accepted answers

John Funk

Hi Devon - Welcome to the Atlassian Community!

Check your board filter to make sure that you have an Order By Rank at the end of it. You must have that to be able to drag tickets vertically.

If that's okay, then also check to make sure that you have Schedule issues permissions in the Permission Scheme for that project.

As Fazila notes, you cannot move between statuses in the same column. Moving tickets vertically only changes the priority of the tickets.

All comments

Fazila Ashraf

@Devon Sparks , Welcome to community.

Does the column has multiple statuses associated with it? When you move with in the same column, that could possibly do a status change also. If so, check whether you able to change the status of the ticket outside the board.

If there is only one status to the column, check the filter of the board. Does it have order by rank? Do you have schedule issue permission in the project?

John Funk

Hi Devon - Welcome to the Atlassian Community!

Check your board filter to make sure that you have an Order By Rank at the end of it. You must have that to be able to drag tickets vertically.

If that's okay, then also check to make sure that you have Schedule issues permissions in the Permission Scheme for that project.

As Fazila notes, you cannot move between statuses in the same column. Moving tickets vertically only changes the priority of the tickets.

Devon Sparks

Thank you for getting back to me! I appreciate it. The column does not have multiple statuses and the filter of the board is ordered by rank. I have admin rights to the project, but under project settings, I can see schedule issue permission in the project I don't see an option to change it. The weird thing is that we have additional boards with the exact same columns/statuses and filters, but geared towards the individual boards and I can move tickets just fine there. I'm totally stumped.

John Funk

You will need to click on the Actions button in the upper right hand side of the Permission Scheme to edit it. If the scheme is shared, you will need to be a Jira Administrator to edit it.

Can you see if you have the permission to Schedule Issues or not?

Laura Heian_a2s7zd

I am experiencing this issue as well and have not yet found the solution elsewhere so am dropping a note here.

To clarify, I have "Order By Rank ASC" on the end of my filter for my board and I am able to order my 'Tasks' but I have both Tasks and "Stories" (lists of tasks?) on my board and when I go to move the Stories, I cannot. I can re-order the tasks associated with the Stories, within the Stories. But, I cannot re-order the Stories with the other Stories in the To-Do column (for example.)

I do have permission to Schedule Issues.

I hope this helps this question get answered.

John Funk

Hi Laura,

What type of project are you using? And just to clarify - you can't have tasks within stories because they are at the same level.

John Funk

@Devon Sparks - Any update here?

Laura Heian_a2s7zd

Hi John,

Thanks for your quick reply!

That's interesting... you're right, they're not "Tasks," they are "Sub-tasks."

What "Type of Project" am I using...The Project Type is Software.

Does that help?

Best,

Laura

John Funk

Ah, you are not able to sort sub-tasks like other issue types. There was a request opened a while back, but Atlassian closed it as something they were not going to do.

https://jira.atlassian.com/browse/JRACLOUD-12578

Jayce Lee

Hi @John Funk - Question: I'm having a similar problem here and since we moved to new JIRA Cloud, only some of my "issue" types in my project has the ability to move ranking and some issues have been disabled. I can't seem to edit the ranking in the board settings. Is there a way to enable this or do I have to re-create all the kanban boards? Screenshot 2023-06-06 at 5.50.36 PM.png

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