Query related to addon expiry

Question

Hi team,

I just want to know that if my addon expires than what is showing to my audit logs, a default id has uninstalled the addon of my url or anything else like attlassian revoke access

My query is when ur addon expires what will be the audit log? I beleive it shouldnt be in the audit log as audit logs only shows the transaction/change/modification by adminstrator of the project, however when addon is expired is something which has done from attlasian backend, it should be informed via attlasian to users and shows somewhere else rather than audit log

Angélica Luz · Answer

Hi @hmnaqvi and @t_hsaleem,

I saw that you created a ticket with our customer advocates and they are the best team to help with this issue.

A notification was sent to the main billing contact of your site informing the following:

On Nov 21, 2020, xxxxx.atlassian.net will change because we haven't received payment details.

* You'll be unsubscribed from any app on your site that requires payment.
* Provided you meet the user limit requirements, your Confluence, Jira Service Management subscriptions will be changed to the Free plan.

I added an internal comment on the ticket you created with our Customer Advocates to check if there is something we can do.

t_hsaleem · Answer

angelica, Can Atlassian help us to activate the addons till 10th Dec 2020 without payment, we are in process of payment via partner "infosysta" and it will take two weeks to transfer the amount maximum, can we install these add-on now so our services will be resumed.

We really appreciate if our site restores as we cant use our site without these two addons and more than 2500 employees are impacting.

if this can be possible, please share the steps to reconfigure the addon services.

hmnaqvi · Answer

Hi Angelica,

Thank you for clarification. We will internally check now as to who did this. Also, we are already in talks with our partner Infosysta to renew our subscription but our cloud site stopped functioning appropriately as the apps stopped working. And when we try to install them again, they get uninstalled again and again due to this payment issue. Can you please advise way forward as the system is down for about a week now.

URL: engro.atlassian.com

Thank you.