Use Reporter Email Instead Of Name

Question

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address?

Currently, it looks like it will only print the name JSD (cloud) picks up.

E.G.

You have been added as a participant to case ${issue.key} "${issue.summary}"
Case raised by: ${issue.reporter.name}

Case Description
${issue.description}

"${issue.reporter.name}" will print "John Smith" for example, but we want it to print the email of the reporter j.smith@email.com.

Is there a way to do this?

Thanks.

Joshua Horbeek · Answer

If a profile information is not made accessible to you, then smart values won’t return any value. For example, if the visibility of the user’s email address is set to Only you and admins in Profile and visibility, then the emailAddress smart value will not return any value.

Jira smart values users

Eric Mason_bmbi0s · Answer

@Guilhem Dupuy was there an answer for this somewhere else?

Thanks

Support_c2py0w · Answer

HI @Guilhem Dupuy .

Do you have any suggestions on my previous comments? I have tried using the smart value in the Customer Notifications template but it just prints in name "issue.reporter.emailAddress" in the email response itself.