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Need to set up email to service desk project using our company email

Jim Stewart_9b1rk3

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine.

But the default email address goes to a name that includes the project key and atlassian.net. All well and good but we'd like users to have one that says, e.g, HRhelpdesk@companyname.com.

Can you point me in the right direction on this one?

Accepted answers

Liam Green

Hi @Jim Stewart

The below guide should talk you through it:

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

If you have any issues or queries, drop a comment below.

Hope that helps,

Regards, Liam

All comments

Liam Green

Hi @Jim Stewart

The below guide should talk you through it:

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

If you have any issues or queries, drop a comment below.

Hope that helps,

Regards, Liam

Jim Stewart_9b1rk3

Yes, well, it helps me know that I've gotta get IT involved. Thanks.

Liam Green

Glad you managed to move forward with it

Jim Stewart_9b1rk3

Well, more like punted it to someone else. If we're messing with an in-production email system, that one's outta my hands. The best I can do is provide them with the informatin that you gave me and let them have at it.

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