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Sending emails to specific projects

Jim Stewart_9b1rk3

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects

--Email sent to generalhelpdesk@company.com there should be a helpdesk ticket created automatically to General Helpdesk project.

--Email to peopleopshelpdesk@company.comshould create a ticket assigned to people ops project,

Etc.

Accepted answers

Daniel Ebers

Hi Jim,

yes, this is possible.

Please kindly refer to the following documentation for more information:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Regards,
Daniel

All comments

Daniel Ebers

Hi Jim,

yes, this is possible.

Please kindly refer to the following documentation for more information:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Regards,
Daniel

Jim Stewart_9b1rk3

Thanks. I'll take a look.

Jim Stewart_9b1rk3

Actually, can I follow on to this? I went to look for email requests but it wasn't in Project Settings. (Maybe our version is newer than the doc?) I searched for email requests and interestingly it came up with a list of email addresses for each of our service desk projects. Neither my colleague nor I created them so it looks like they were autogenerated.

The first one I tested worked fine. But the email address is kinda ungainly. So dhsd@companyname.atlassian.net. Could we change it or alias it so it instead says e.g.

Peopleops@companyname.com ??

Jim Stewart_9b1rk3

Never mind. I think I see it.

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