Can't connect custom email account

Question

I am unable to authenticate the email address in email setup. We do have an Okta redirect with our g-suite.

unknown · Answer

I'm all good here, thanks. I needed to allow less secure apps in gmail. I created a child org in g-suite admin and created an override to allow less secure apps to the email i was trying to connect.

Angélica Luz · Answer

Hello Paul,

Welcome to Atlassian Community!

Just to make sure that we are on the same page, I would like to confirm if you are trying to add a custom email address to a Service Management project.

If that's the case, can you please share with us a screenshot of the error?

Please, check our documentation for more details and if you have any questions, please let us know:

* Add a custom email account in next-gen projects
* Add a custom email account in classic projects

Regards,
Angélica