About change timing for SLA specific request.

Carlos Ramirez_k2towh

When I change the time for attend a specific request type in SLA, all the timing for all this request type change.

Do you know if there is a way for not change all the timing for the issues that are running.?

I would like to reduce the timing for some specific request, but if I change it, all the times would be modify.

Thank you-

Flavien Gache

Hi Carlos.

You need to restrict it with JQL, like this.

If you want to change it for one request type, you need to change the JQL I put on the right with something like : 

"Customer request type" = "I want to declare a bug" 

If you want to discriminate on a specific request type for example.