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User mentions not working on bulk notifications

Bernardo Joaquín Diaz

Hello,

We have a Jira Service Desk where we have enabled the bulk notifications. I noticed that whenever a user tries to mention another one, it just doesn't send a notification.

The ticket does not have the user as a watcher, reporter or assignee.

If we disable the bulk notifications, the user is notified as usual.

Is there a bug or configuration related to this problem which I'm missing?

Jira Service Desk is 4.7.1.

Accepted answers

All comments

Brant Schroeder

It is only on transition or is it on all comments?

Transitions has not been fixed yet - https://jira.atlassian.com/browse/JRASERVER-70125

The other was fixed in version 8.3 - https://jira.atlassian.com/browse/JRASERVER-69137

Bernardo Joaquín Diaz

I haven't try transitions, but I have v8.7 and I don't seem to be able to make it work.

Brant Schroeder

You are on server and not cloud?

Bernardo Joaquín Diaz

yes, server.

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