How do I combine data from my service desk project and my engineering project in a single view?

Keith Mader

I am creating support tickets within Jira Service desk.  As we find reproducible bugs, we are escalating those support tickets by marking their status as Escalated.  Then we create a corresponding Engineering ticket linked to the support ticket.  I need to show a report of all support tickets, that have created engineering tickets where those engineering tickets are not yet assigned to a development team.  

Brant Schroeder

Keith,

Welcome to community.

You should be able to create a filter using JQL and save that filter. (https://support.atlassian.com/jira-core-cloud/docs/save-your-search-as-a-filter/) You can then use that filter on a dashboard to display your results. (https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/)