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What happens to the tickets on a customer's profile once they are removed from the Jira Organization

Jason_wy7lgv

I removed a customer account from a Jira organization because the customer no longer worked at the client's company and the client wanted to remove that person's access to old tickets...

Did I just remove all those associated tickets to that account once I deleted that customer's account? Or is it still possible to view those old tickets?

If they are gone, there was no warning screen once I clicked "remove" that those related tickets would also be lost which is highly frustrating.

Please help.

Accepted answers

Kat Warner

An organization in JSD/JSM is just a way to easily share visibility of a ticket to a group of people. The organization is always a request participant not the reporter.

Removing someone from an organization will reduce the number of tickets they can see but they will still see any tickets where they are the reporter or have been added as a request participant directly.

The quickest way to remove someone's access to tickets is to set the account to inactive. They will no longer be able to log in and view tickets or reset their password

All comments

Kat Warner

An organization in JSD/JSM is just a way to easily share visibility of a ticket to a group of people. The organization is always a request participant not the reporter.

The quickest way to remove someone's access to tickets is to set the account to inactive. They will no longer be able to log in and view tickets or reset their password

Jason_wy7lgv

So with this in mind, how do I view the tickets that belonged to the reported that I have deleted from the organization?

Kat Warner

Deleting a customer from an organisation will not change the reporter on the ticket. You could still look up the (inactive) customer to find all issues reported by them.

Editing the members of an organisation only affects who can see tickets where that organisation has been listed as a request participant.

If you have changed the reporter on a bunch of issues, I don't think there is an easy way to find tickets that used to have the person listed as the reporter.

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