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The Automation screen has changed and now and I cant access [FIXED]

Gabriel Mercer de Lima S.

A few weeks ago, i have createad a automation rule to set a specific approver in my tasks. This change should only be applied to one single project, but something went wrong and it was applied to all projects.

Now that the automation screen has been changed, i can't find this rule to change.

This are the steps

System managemant > Automation > All rules.

Help

EDIT 1: The problem its not about automation screen, but its a default value in the custom field.

Accepted answers

Liam Green

Hi @Gabriel Mercer de Lima S.

Welcome to the Community!

If you go into the automation settings as you suggest, then click on 'All rules', does this show you the rule you're looking for?

Dirk Ronsmans

Hey @Gabriel Mercer de Lima S. ,

Can you go to:

https://yourinstance.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules

There you have the All Rules but also the Global Rules.

All comments

Liam Green

Hi @Gabriel Mercer de Lima S.

Welcome to the Community!

If you go into the automation settings as you suggest, then click on 'All rules', does this show you the rule you're looking for?

Dirk Ronsmans

Hey @Gabriel Mercer de Lima S. ,

Can you go to:

https://yourinstance.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules

There you have the All Rules but also the Global Rules.

Gabriel Mercer de Lima S.

Hi @Liam Green

Thanks!

Yeah iI checked "All rules", but i cant find that specific rule.

Thank you anyways

Gabriel Mercer de Lima S.

Hi @Dirk Ronsmans

Checked the link, I have only 2 automations connected, but none of them is related to the approver field.

All issues created in my environment come with approver.

Is there any other place where automations are set up?

Gabriel Mercer de Lima S.

Is there any other place where automations are set up?

Dirk Ronsmans

Well u mention it’s in all projects so that’s strange.
u can add automations in many ways.

Perhaps to find out where it is, when u check an issue can u see in the history how the approver is set? Maybe that might give us a clue.

but if I get it right, it’s for all your projects? Or just a single project but all issue types?
U still have the legacy automation too which u can access through the project settings -> Automation and there u can see both the new and legacy.

Gabriel Mercer de Lima S.

I followed your advice, and checked the history, there is no automation history about the aprovver, that means what I did was include a rule so that every task created would already come with a set approver.

Answering your question, this happens on all projects.

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