nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Which fields are supported by the widget

Vesa G

I would have some more information from the customer, but i don't add fields to widget.

What fields I can use to "Customer request form"?

Accepted answers

nina_schmidt

Hello @Vesa G

Would you please add a bit more info and perhaps a screenshot to help us understand your question better?

Thank you!

Angélica Luz

Hello @Vesa G,

Thank you for reaching out to Community!

Currently, the supported fields on the widget are:

System fields: Summary, Description, Priority, Components, Fix Version/s, and Attachments.

Custom fields: Single & multi-line text, Single & multi-select, Radio, and Checkbox.

There is a feature suggesting to support more fields:

Support additional Custom Fields on JSD Widget

Please, click on vote and watch to receive updates about the feature.

Since you need that customers add more details when creating a ticket, the best option is for them to access the customer portal directly.

Regards,
Angélica

All comments

nina_schmidt

Hello @Vesa G

Would you please add a bit more info and perhaps a screenshot to help us understand your question better?

Thank you!

Vesa G

Hi @nina_schmidt

Thanks for response to my questions.

I would like to receive more information from customer so i use Environment and Labels field. In portal i see them, but in widget this fields are unnsaported (photo).