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Where do custom fields store their data?

Jim Stewart_1wcyht

I somewhat inherited a Jira setup. As per the attached, you'll see that in this rule, if an issue is opened with certain employee types and locations, it will assign it to me (as a test.) But I have not been able to figure out where either Employee Type or Location are pulling their date from. I can find both of them in Custom Fields. But I cannot figure out, for example, to see the list. Let's say I wanted to change Salaried: FT to Salaried: Full Time or add some other employment type. Where would I find the ability to do that?

Accepted answers

Daniel Ebers

Hi Jim,

if I get you right the question in this step is just about where the options for a custom field are configured. Please find those information in the following article:
https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-fields-options/

I could think of a more unlikely scenario where they are pulled from some other system (through an App, maybe?) but first I'd kindly ask you to review if those are simple values to a custom field.

Please let us hear from you if you found the values to the custom fields using the guide linked above.

Cheers,
Daniel

All comments

Daniel Ebers

Hi Jim,

I could think of a more unlikely scenario where they are pulled from some other system (through an App, maybe?) but first I'd kindly ask you to review if those are simple values to a custom field.

Please let us hear from you if you found the values to the custom fields using the guide linked above.

Cheers,
Daniel

Jim Stewart_1wcyht

Well, in the interim I think I figured that out. Maybe. Here's where I am now. Essentially I'm trying to test a rule. One of the choices in the rule is Employee Type. (There is also an Employment Type but I don't want that.)

When I go to Create Issue to test the rule, Employment Type pops up but not Employee Type. I clicked on 'Configure Fields' and then 'Where is my field?' it tells me all is good and the custom field 'Employee Type' should be on this form. But it is not. I've looked at it 100 times. The one that IS there is 'Employment Type.'

So Jira tells me all is A-Ok but it's not. What am I missing? Partial issue screen.jpg Where is my field screen.jpg

Daniel Ebers

It seems to me the custom field you are looking for is missing an appropriately set context and/or is set to a specific project and/or issue type.

Could you please double check the custom field 'Employee Type' for context configuration?

https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/

In case it does not make any sense to you a screenshot would be perfect here to be put in, so somebody can have a look at it.

Jim Stewart_1wcyht

It does make sense. I'm still not there but I think I'm getting closer. You'll see the Employee Type custom field in the screenshot 'Employee Type Custom Field.' Those are the exact values I want to show up in Create Issue and then to be pulled in by the rule.

I then went into Edit Configuration and I'm supplying two screenshots because it did not fit on nne. I then went into Edit Context but that gives me the exact same screens as Edit Configuration so I am puzzled by that. (In Edit Configuration, I did make sure it was applied to People Ops project so that was a modification.)

Alas, when I go to Create Issue it continues to tell me that the Employee Type is on the form. It is not. Nothing has changed. I still see Employment Type. Edit Configuration 2.jpg Employee Type custom field.jpg

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