Customer error - You don't have permission to create attachments

Question

I have a client who tried to log a ticket.  The error Unfortunately, you don't have permissions to create attachments came up.

I checked our permission and it looks like attachments are enabled on the portal.

This is the only customer who's had this issue.

Suggestions?

Guido_r979bt · Answer

I've had the same problem as Katherine had. But clearing cache or cookies didn't help in my case

Martin Horváth_3pye4y · Answer

@Katherine Stevens

Sometimes browsers have a bad day, it can happen with everyone.

Try another browser or delete the saved data of the actual JSD instance. (cookies)